Privacy Policy

Introduction

Pranic Energy Healing Africa NPC (“PEH Africa”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you use our website, contact us, register for our communications, request a resource, make a purchase, make a donation, apply to participate in our work, or interact with our services.

This Privacy Policy explains what we collect, why we collect it, how we use it, when we share it, and what rights you have under the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This policy applies to the website at pranicenergyhealing.africa and to the forms, digital resources, newsletters, events, courses, donations, downloads and related services made available through the website.

Who Is Responsible For Your Information

Pranic Energy Healing Africa NPC is the responsible party for the personal information processed through this website.

Item	Details
Organisation	Pranic Energy Healing Africa NPC
Registration number	2021/460271/08
Address	266 Oak Ave, Ferndale, Randburg, 2194, South Africa
Information Officer	Valentina Cortini-Nutt
Privacy email	valentina@peh.africa
General email	info@peh.africa
Phone	+27 63 719 1697

Personal Information We Collect

The information we collect depends on how you use the website.

Information You Give Us

We may collect the following information when you submit a form, request a download, subscribe, donate, purchase, apply, register, or contact us:

Identity information, such as your first name, surname and full name.
Contact information, such as your email address, phone number, country, city, province, postal code and physical address where relevant.
Newsletter and communication preferences, including consent records and unsubscribe status.
Resource request details, including the resource or meditation requested, download category, request time and the email address used for delivery.
Payment and transaction information, such as payment reference, payment amount, currency, product purchased, payment status, Paystack transaction metadata and receipt information.
Donation information, such as donation amount, payment method, payment reference and any message you choose to send with a donation.
Course, event or programme registration information, including the course or event selected, attendance preferences and payment or registration status where applicable.
Contact form messages, questions, support requests, feedback and correspondence.
Local Coordinator application information, including experience, location, availability, skills, motivation, preferred contact method and other answers you choose to provide.
Information you voluntarily provide in relation to healing, meditation, spiritual practice, wellbeing, community participation or personal circumstances.

Please do not send us sensitive personal information unless it is necessary for the specific interaction and you are comfortable for us to process it for that purpose.

Information Collected Automatically

When you visit the website, we may collect technical and usage information, including:

IP address, approximate location, browser, device type, operating system and referral source.
Pages visited, links clicked, forms opened, downloads requested, errors, performance information and general navigation patterns.
Cookie consent choices and similar preference records.
Security information used to protect forms from abuse, including Cloudflare Turnstile verification data.

For more detail, please read our Cookie Policy.

Why We Use Your Information

We process personal information for the following purposes:

To respond to enquiries and messages sent through the website.
To send newsletters, teachings, event updates, course information, community updates and other PEH Africa communications where you have subscribed or consented.
To register you for a free resource, guided meditation, newsletter edition or other download and email the download link to you.
To process paid digital downloads, including guided meditations, publication archive editions, ebooks and other paid digital resources.
To start and verify Paystack payments, confirm successful transactions, prevent payment tampering and deliver purchased files.
To send transaction, receipt, download, support and administrative emails related to your request or purchase.
To add you to the relevant Brevo mailing list when you have consented through a newsletter or resource form.
To manage donations, donor communications and administrative records.
To administer courses, events, workshops, meditation spaces and community programmes.
To review Local Coordinator applications and communicate with applicants.
To maintain website security, prevent spam, prevent fraud and troubleshoot technical issues.
To measure website performance, understand audience interest and improve the website.
To comply with accounting, tax, non-profit, consumer protection, electronic communications and other legal obligations.
To protect our legal rights, users, community, systems and organisation.

Legal Grounds For Processing

Depending on the context, we rely on one or more of the following grounds for processing:

Consent, for example when you subscribe to a newsletter, agree to receive a resource by email, accept marketing communication, or voluntarily provide information.
Contract or steps leading to a contract, for example when you purchase a paid download, register for a course, request a paid service or ask us to deliver a digital product.
Legal obligation, for example accounting records, payment records, tax compliance, regulatory requests and non-profit administration.
Legitimate interests, for example website security, fraud prevention, service improvement, responding to enquiries and keeping operational records.
Protection of legitimate interests of you, PEH Africa, our community or another person where relevant and lawful.

We use newsletter and resource forms to keep in contact with people who request PEH Africa communications or digital resources.

The general newsletter form collects your full name, email address and consent to receive newsletters. Resource download forms collect your first name, surname, email address, phone number, selected resource, consent and security verification. Some resource forms are free; some are connected to Paystack payment before delivery.

When you submit these forms, your details may be added or updated in Brevo, our email and marketing platform. Resource requests are connected to the relevant list, such as Publications, Free PPM or Paid Guided Meditations, according to the resource category stored in our system.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us. Unsubscribing from marketing does not prevent us from sending transactional or administrative emails that are necessary to complete a request, deliver a paid download, respond to you, or keep legally required records.

Paid Downloads, Paystack And Transaction Data

Paid digital products may include guided meditation audio recordings, publication archive editions, ebooks, course materials or other digital resources. Prices are displayed in South African Rand (ZAR) unless clearly stated otherwise.

Payments are processed through Paystack or another named payment provider. PEH Africa does not store your full card number or card security code on our website servers. Paystack processes payment details under its own legal and security terms.

For paid downloads, we may send Paystack the information needed to process and verify the transaction, including your email address, name, phone number, product slug or label, amount, currency and consent metadata. After payment, our system verifies the payment status, amount and currency before the download link is emailed to you.

We keep payment references and transaction records where needed for delivery, support, refund handling, accounting, fraud prevention and legal compliance.

Special Personal Information

Some interactions with PEH Africa may involve wellbeing, healing, meditation, spiritual education, religious or philosophical context, emotional experiences, health-related information, or other information that may be sensitive under POPIA.

We do not require you to disclose sensitive personal information through ordinary website forms unless it is relevant to the specific request. If you voluntarily share sensitive information with us, we will process it only for the purpose for which you provided it, or as otherwise permitted by law.

Children’s Information

Our website is intended for adults and general community information. We do not knowingly collect personal information from children without appropriate consent from a parent, guardian or competent person where required.

If a child participates in a course, event, programme, meditation activity or community service connected to PEH Africa, we may require appropriate parent or guardian involvement and may process only the information reasonably needed for that activity and for safeguarding, communication and administration.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

We do not sell your personal information.

We may share personal information with trusted service providers and platforms where necessary for the purposes described in this policy, including:

Netlify, for website hosting, deployment, serverless functions and form handling.
Directus, for content and resource library management.
Brevo, for newsletter subscriptions, mailing lists, transactional emails and administrative email notifications.
Paystack, for ZAR payments, payment verification, receipts, refunds and dispute handling.
PayPal, where a donation or payment is made through PayPal.
Cloudflare Turnstile, for form security and anti-bot verification.
Cookie-Script, for cookie consent management.
Meta Platforms, for Meta Pixel measurement and advertising functions where enabled through the website.
Cloudinary and file hosting services, for image delivery and secure delivery of digital files.
Professional advisers, accountants, legal advisers, auditors, regulators or authorities where required or lawful.

Each third-party service processes information under its own terms and privacy policy. Where a service provider acts for us, we expect it to protect personal information and use it only for the agreed purpose.

International Transfers

Some of our service providers may process or store information outside South Africa. Where this happens, we take reasonable steps to ensure that personal information is protected through appropriate contractual, technical or organisational safeguards, or that another lawful basis for transfer applies.

Security

We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction. These measures include secure HTTPS transmission, access controls, protected service credentials, spam and bot protection, payment verification and administrative safeguards.

No internet-based service is completely secure. If we become aware of a security compromise involving personal information, we will take appropriate steps to investigate, reduce harm and notify affected persons and/or the Information Regulator where required by law.

Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention periods may differ by record type:

Enquiries and support messages are kept for as long as needed to respond and manage follow-up.
Newsletter records are kept until you unsubscribe or request removal, subject to keeping a minimal suppression or consent record where needed.
Download request and delivery records are kept for support, proof of consent, delivery troubleshooting and abuse prevention.
Payment, donation and refund records are kept for accounting, tax, audit, consumer, anti-fraud and legal purposes.
Coordinator applications and programme records are kept for assessment, communication and organisational administration.
Technical logs and cookie consent records are kept for security, troubleshooting and compliance.

When information is no longer needed, we will delete, destroy, de-identify or anonymise it where reasonably possible.

Your Rights

Under POPIA, you may have the right to:

Ask whether we hold personal information about you.
Request access to your personal information.
Ask us to correct or update inaccurate, irrelevant, excessive, outdated, incomplete or misleading information.
Ask us to delete or destroy personal information where legally appropriate.
Object to processing in certain circumstances.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator.

To exercise your rights, contact our Information Officer at valentina@peh.africa. We may need to verify your identity before acting on a request.

Cookies And Tracking

We use cookies and similar technologies for website operation, form protection, payment flow support, consent management, analytics and marketing measurement. Please read our Cookie Policy for details on the types of cookies and similar technologies used on the website and how to manage your choices.

Links To Other Websites

Our website may link to external websites, payment pages, social media pages, file delivery platforms, partner sites or third-party services. We are not responsible for the privacy practices, security or content of those external websites. Please review their own privacy policies before providing personal information to them.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, operational or service changes. The updated version will be posted on this page with a new “Last Updated” date.

Contact

For privacy questions, POPIA requests or concerns about how your personal information is handled, please contact:

Information Officer: Valentina Cortini-Nutt
Email: valentina@peh.africa
Phone: +27 63 719 1697
Address: 266 Oak Ave, Ferndale, Randburg, 2194, South Africa

You may also contact the Information Regulator of South Africa:

Website: inforegulator.org.za
Email: inforeg@justice.gov.za